IT support that knows your setup

The help desk and everything behind it

When someone in your office can't print, can't sign in or can't open the file they need, they contact our help desk by phone, email or portal. A technician with access to your systems and your documentation picks it up. Most requests are solved remotely during that first contact. Routine work is covered by your monthly agreement, so nobody has to weigh whether a problem is worth the bill.

• Help desk for staff in the office, at home or on the road.
• New hires and departures handled from a checklist: accounts, laptop, phone and building systems set up, and access removed the day someone leaves.
• Monitoring and patching of every PC, Mac and server, with updates scheduled around your hours.
• Network care for firewalls, switches and Wi-Fi, including warehouse and loading dock coverage.
• Vendor calls to your internet provider, phone company, copier dealer and software vendors, so your staff don't spend afternoons on hold.
• Buying and tracking hardware: we price laptops and network gear, configure them before delivery, watch warranty dates and maintain an inventory.

IT support for warehouses and distributors

Wholesale and logistics are a large part of Gwinnett's economy. The county's wholesale employers had about 38,600 workers in the Census Bureau's 2023 count. A typical site near I-85 or Satellite Boulevard has a front office, a warehouse floor and a dock. The problems there are specific. Handheld scanners lose Wi-Fi in the far aisles. Label printers stop talking to the shipping software after an update. The warehouse management system runs on one PC that nobody dares to restart. We map these devices, put them on their own network segment, plan updates around shift changes and keep spares for the parts that stop shipping when they fail.

Bilingual offices along Pleasant Hill Road

Many businesses in the Pleasant Hill Road and Gwinnett Place area work in Korean and English. That brings practical needs we plan for: Korean input and fonts set up on every PC, printers and copiers that handle both scripts, and software from Korean vendors that may follow a different update and support path. Some staff use KakaoTalk with customers or suppliers, so we help you decide what can stay on a personal app and what belongs in company email or Teams, where it is kept and can be searched later. Our help desk works in English. If some of your team would rather write requests in Korean, we agree a practical approach during the assessment, such as a bilingual point of contact on your side who passes requests along.

Medical and professional offices

Duluth and Suwanee together have more than 700 health care establishments and about 1,100 professional services firms, according to the 2023 ZIP Code Business Patterns. For a clinic, a broken check-in PC or a dead phone line at 8 a.m. means a waiting room filling up. For an accounting firm, a slow file share in March costs billable hours. During onboarding we learn which systems matter most in your office, and those requests go to the front of the line.

Remote first, then a visit when needed

Our engineers work from Sentry Cloud IT's office in Alpharetta, about 30 minutes from Duluth by GA-120 through Johns Creek. Most issues never need a trip. When one does, such as a failed switch, a new office, a cabling job or a move from one Satellite Boulevard suite to another, we book a visit and bring the parts we expect to need. Planned work in Suwanee, Norcross, Peachtree Corners and Lawrenceville is scheduled the same way.

Switching to us

Before we change anything, we collect every admin login, license key, DNS record and firewall configuration, plus the phone numbers of your vendors. Where an outgoing provider is involved, we coordinate the transfer with them ourselves. If an employee has been doing IT on the side, we sit with them and write down what they know. After that, your staff get one phone number and one email address for help, and the person who used to field every question can get back to their own job.

Each quarter we meet with the owner or office manager to go through the tickets, the devices that are getting old and the projects coming up. You see where the time went and what to budget for, in plain terms.

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